From Legal Headaches to Business Wins: A New Approach to Customer Complaints
An in-house lawyer shares practical insights on transforming customer complaints into competitive advantages, revealing how legal challenges can become catalysts for business improvement. Listening Beyond the Complaint Customer issues, from unclear terms of service to confusing refund processes, often signal deeper systemic problems. For example, a lawsuit over subscription renewals led to a complete overhaul […]
Achieving Your Legal Career Goals Without Burnout: A Guide for 2025
“It’s not about setting resolutions as punishment, but about giving yourself space to be exactly who you are,” observes Antoinette Moriarty, psychotherapist at the Law Society of Ireland, during a recent Platforum9 session. As lawyers set their career goals for 2025, Moriarty shares insights on achieving professional success while maintaining personal wellbeing. Understanding Burnout Signs […]
Building Your International Legal Brand: Lessons from a UK IP Pioneer
“You need to put yourself out and take opportunities,” observes Gary Assim, Partner at Shoosmiths, during a recent Platforum9 session. Drawing from his journey from newly qualified lawyer to recognized international IP expert, Assim shares insights on how lawyers can build their personal brand while developing their practice. The Power of Opportunity Success in legal […]
Loneliness Crisis: Legal Profession Faces Growing Isolation Challenge
Recent data reveals a concerning trend in the legal profession: lawyers rank as the loneliest professionals, surpassing both doctors and engineers. This issue, highlighted in various studies, shows particular impact on minority attorneys and has been exacerbated by recent shifts to digital work environments. The Numbers Tell a Stark Story According to recent studies, Black […]
2025: A Pivotal Year for Legal AI Transformation
The legal industry stands at a critical juncture as 2025 promises to be a transformative year for artificial intelligence adoption, according to recent predictions from legal technology firm Search Acumen. The AI Tipping Point Following ChatGPT’s 2022 launch, AI adoption has accelerated rapidly, with nearly 50% of legal professionals now regularly using AI tools. Search […]
CES 2025: Is Legal Waking up to the Tech Revolution?
The Consumer Electronics Show (CES) 2025 has revealed crucial insights for legal professionals, highlighting the growing gap between consumer technology adoption and legal industry practices. Gen Z’s Digital Dominance With Gen Z set to comprise 27% of the workforce by 2025, their technology expectations are reshaping workplace dynamics. “Gen Z is the first completely digital […]
2024 International Arbitration Highlights: A Year of Fragmentation
“International arbitration was designed to efficiently manage global disputes. However, We don’t actually have 180 plus arbitration regimes because of enforcement issues,” observes Dr. Velimir Zivkovic from the University of Warwick during a recent Platforum9 session on the topic. Joined by esteemed international arbitration expert, Matej Pustay, Partner at Squire Patton Boggs, both highlighted how […]
Legal Industry 2025: AI, Value-Based Billing, and the Evolution of Law Firms
The legal industry stands at a transformative crossroads as we approach 2025, with technological advancement and changing client expectations reshaping how law firms operate. From the widespread adoption of AI to fundamental shifts in billing models, here’s what’s driving change in the legal sector. The AI Revolution in Law The numbers are compelling: 86% of […]
New Year’s Resolutions for Lawyers: A Strategic Approach to Growth
“If you improve by 1% each day, you’ll be 37 times better by the end of the year,” observes Patryk Zamorski, Europe Talent Director at Dentons, during a recent Platforum9 session. As legal professionals approach 2025, Zamorski shares insights on how to make meaningful and achievable resolutions that drive both personal and professional growth. The […]
Breaking the Burnout Cycle: A New Path for Legal Professionals
The legal profession faces a stark paradox: attorneys can deeply love their work while the job itself breeds burnout. After 27 years in law, Kristin Kreuder has witnessed this pattern across both BigLaw and in-house roles, where midnight office hours and endless demands have become normalized. Research from the International Bar Association, American Bar Association, […]