Beyond Transactions: The Art of Authentic Client Relationships in Legal Services
“We have to put boundaries on what a lawyer looks like,” reflects David Kaufman, Director of Global Strategies at Nixon Peabody, during a recent Platforum9 session. His insight cuts to the heart of a fundamental shift in legal services: the growing importance of authentic human connection in an increasingly automated profession. Breaking the Traditional Mould […]
Mastering Legal Directory Rankings
As we are in the throws of legal directory submission season, we covered the main challenges at our Session last week. It’s important to put your scope of work and referee in perspective. For example, “Don’t waste space talking about reviewing employment contracts for Google – the CEO isn’t going to act as your referee […]
Is Legal Tech Really Broken? A Fresh Perspective on the Industry’s Evolution
“The ecosystem itself isn’t broken – it’s going to have a glow up,” suggests Elena Folkes, veteran legal tech strategist, during a recent Platforum9 session. Drawing from over 20 years in the sector, Folkes and Adam Roney from Calls9 share insights on the evolving legal technology landscape. The Trust Challenge A key issue lies in […]
Innovating in Law: A Practical Guide to Change
“When defining Innovation, we can say it is just trying to improve the things that you have been doing.” explains Karol Valencia, Co-founder of Wow Legal Experience, during a recent Platforum9 session. Drawing from her experience implementing innovation in law firms, Valencia challenges conventional thinking about legal transformation. Rethinking Skills Development “I really like the […]
From Legal Headaches to Business Wins: A New Approach to Customer Complaints
An in-house lawyer shares practical insights on transforming customer complaints into competitive advantages, revealing how legal challenges can become catalysts for business improvement. Listening Beyond the Complaint Customer issues, from unclear terms of service to confusing refund processes, often signal deeper systemic problems. For example, a lawsuit over subscription renewals led to a complete overhaul […]
Achieving Your Legal Career Goals Without Burnout: A Guide for 2025
“It’s not about setting resolutions as punishment, but about giving yourself space to be exactly who you are,” observes Antoinette Moriarty, psychotherapist at the Law Society of Ireland, during a recent Platforum9 session. As lawyers set their career goals for 2025, Moriarty shares insights on achieving professional success while maintaining personal wellbeing. Understanding Burnout Signs […]
Building Your International Legal Brand: Lessons from a UK IP Pioneer
“You need to put yourself out and take opportunities,” observes Gary Assim, Partner at Shoosmiths, during a recent Platforum9 session. Drawing from his journey from newly qualified lawyer to recognized international IP expert, Assim shares insights on how lawyers can build their personal brand while developing their practice. The Power of Opportunity Success in legal […]
Loneliness Crisis: Legal Profession Faces Growing Isolation Challenge
Recent data reveals a concerning trend in the legal profession: lawyers rank as the loneliest professionals, surpassing both doctors and engineers. This issue, highlighted in various studies, shows particular impact on minority attorneys and has been exacerbated by recent shifts to digital work environments. The Numbers Tell a Stark Story According to recent studies, Black […]
2025: A Pivotal Year for Legal AI Transformation
The legal industry stands at a critical juncture as 2025 promises to be a transformative year for artificial intelligence adoption, according to recent predictions from legal technology firm Search Acumen. The AI Tipping Point Following ChatGPT’s 2022 launch, AI adoption has accelerated rapidly, with nearly 50% of legal professionals now regularly using AI tools. Search […]
CES 2025: Is Legal Waking up to the Tech Revolution?
The Consumer Electronics Show (CES) 2025 has revealed crucial insights for legal professionals, highlighting the growing gap between consumer technology adoption and legal industry practices. Gen Z’s Digital Dominance With Gen Z set to comprise 27% of the workforce by 2025, their technology expectations are reshaping workplace dynamics. “Gen Z is the first completely digital […]